Privacy Policy

This policy explains how GLITCH Magazine uses personal information collected from you

GLITCH Magazine – Privacy Notice

GLITCH Magazine (or Official GLITCH Magazine LTD) is the data controller with respect to your personal information. This privacy notice sets out the basis on which any of your personal information we collect from you or third parties, or that you provide to us, will be processed by us.

Please read the following carefully to understand our practices regarding your personal information and how it will be treated.

1. How and when we collect personal information about you

1.1 We collect and process personal information when you:

1.1.1 visit our website, www.glitchmagazine.xyz, (including when leaving any reviews or comments, or filling in forms on our site, such as when you sign up for the mailing list or enter your details on Apply on Instagram or enter a competition or submit your work for digital or print publication or participate in a campaign or project, including with our collaborative competitions/projects in partnership with other brands);

1.1.2 [purchase any products from our website or subscribe to any of our services, including digital subscriptions];

1.1.3 contact our team via email or request information from us in any other way;

1.1.4 participate in market research; and

1.1.5 communicate with us via social networking websites, or similar technologies.

1.2 We will indicate where any personal information we have requested is mandatory or optional. We will also explain the consequences should you decide not to provide information that we have indicated is mandatory. In some circumstances, this may mean we are unable to provide you with a certain service or product.

2. What personal information do we collect about you

2.1 We may collect and process the following personal information about you:

2.1.1 Submitted Information

We may collect and process the following personal information about you which you provide to us:

(a) contact details (such as your name, address, email address, telephone number, social media links);

(b) demographic information (such as age and/or other information that may identify you as an individual);

(c) financial and credit card information if you purchase products/subscriptions from us;

(d) any other information which you choose to provide to us via the website or otherwise.

2.1.2 Additional information

(a) [We will collect and store your purchase history with us.] We will also collect data regarding your participation in competitions or brand/partnership campaigns.

(b) If you contact us with a complaint or query, we may keep a record of email or phone number used to contact our team as well as the correspondence and the period of time it took for us to deal with a query or any request you had. We may also record your levels of satisfaction with the services we have provided.

(d) When you visit our website and other digital properties, we may also collect information from you automatically, for example using cookies and other similar technologies. A cookie is a small file of letters and numbers that we may set on your device. This type of information may include the following:

(i) information about your device, operating system and IP address;

(ii) your login information;

(iii) browser type and version; and

(iv) information about your visit, including URL, clickstream (i.e. your journey to, through and from our site), length of visits to certain pages, and page interaction information.

3. Purposes for processing your personal information

3.1 We may process your personal information for the following purposes:

3.1.1 to provide you with the information, products and services you have requested and send you marketing and advertising materials;

3.1.2 to authenticate your access to our website and other digital properties;

3.1.3 for system administration purposes and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

3.1.4 to monitor your use of our website and other digital properties to improve the user experience and to ensure that content is presented in the most effective manner for you and for your device;

3.1.5 to provide user support and ensure we provide a good level of service;

3.1.6 to tailor any marketing or advertising so that it is more relevant to you;

3.1.7 to notify you of any changes to our services;

3.1.8 to conduct marketing analysis to allow us to assess trends and the effectiveness of our advertising and marketing campaigns (including using your personal information to evaluate, analyse or predict certain personal aspects relating to you, such as your preferences, economic situation, interests, and/or location);

3.1.9 for security and fraud prevention;

3.1.10 to ensure that our website and digital properties are safe and secure; and

3.1.11 to comply with applicable laws and regulations.

3.2 We may also match personal information that you provide to us directly with other information about you obtained from or held by third-party sources (such as social media platforms). This may include your contact details, demographic data, your social media interactions, preferences, interests, geographic location and age or age range. We may use this personal information to tailor and show advertisements more relevant to you either on our website or on third-party websites (including social media platforms).

4. Legal basis for processing your personal information

We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and used your personal information. In almost every case the legal basis will be one of the following:

(a) Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you.

(b) Our legitimate business interests: Where it is necessary for us to understand our users, promote our services and operate effectively as a magazine and online platform provided in each case that this is done in a legitimate way that does not unduly affect your privacy and other rights.

(c) Performance of a contract with you (or in order to take steps prior to entering into a contract with you)

(d) Compliance with law: We are subject to a legal obligation and need to use your personal information in order to comply with that obligation.

5. Where we store your personal information

5.1 How we keep your personal information

5.2 We take steps to ensure that the personal information that you provide is retained for only as long as it is necessary for the purpose for which it was collected. After this period it will be deleted or in some cases anonymised. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes.

5.3 Where we have collected the personal information based on your consent and we have no other lawful basis to continue with that processing if you subsequently withdraw your consent then we will delete your personal information. However, please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in the future.

6. Your rights to the information we hold about you

6.1 You have certain rights in relation to your personal information. These include the right to be informed of the ways in which we use your information (as we seek to do in this Privacy Notice), the right to object to the processing of your information for certain purposes (such as marketing purposes), the right to access your personal information, the right to request that we correct or rectify any information that we hold about you which is out of date or incorrect, to restrict or erase your information (in certain circumstances), or to receive a machine-readable copy of your personal information.

6.2 We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights, please contact us using the contact details below.

6.3 You may also have the right to complain to a data protection authority such as the UK Information Commissioner’s Office (https://ico.org.uk/) (or relevant authority in your country of residence) if you think we have processed your personal information in a manner that is unlawful or breaches your rights. If you have such concerns we request that you initially contact us (using the contact details below) so that we can investigate, and hopefully resolve, your concerns.

6.4 Our website and other digital properties may, from time to time, contain links to and from third-party websites and services such as our business partners and advertisers. If you follow a link to any of these websites and/or services, please note that they have their own privacy notices and we do not accept any responsibility or liability for them. Please check any such third-party privacy notices before you submit any personal information to these websites or services.

7. Changes to this privacy notice

We may change this privacy notice at any time. The new privacy notice will be displayed on our website and in the applicable digital property.